Your personal information belongs to you. This policy explains exactly what data we collect, why we collect it, how it is used, and what rights you have over it — written in plain language, not legalese.
judisini ("we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "User", "Player") who access or use the judisini online platform at https://judisini.cam (the "Platform"). This Privacy Policy ("Policy") sets out how we collect, process, store, share, and protect personal information in connection with your use of our services.
This Policy applies to all judisini products and services, including our sports betting platform, live casino games, slot games, promotional activities, customer support communications, and any other features accessible through the Platform. It should be read in conjunction with our Terms and Conditions and Responsible Gambling Policy.
By registering an Account on the judisini Platform or continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Our Core Commitment: judisini will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is collected only to the extent necessary to operate your Account, comply with applicable legal obligations, and improve your experience on the Platform.
The following terms carry the meanings set out below throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, including name, MyKad number, email address, phone number, IP address, and financial information. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion. |
| "Data Controller" | judisini — the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | Any third-party service provider that processes Personal Data on judisini's behalf, subject to data processing agreements and confidentiality obligations. |
| "KYC Data" | Identity and age verification documents submitted by a User, including MyKad, passport copies, and associated selfie photographs. |
| "Transaction Data" | Records of financial transactions processed through the Platform, including deposits, withdrawals, bet placements, and winnings settlements. |
| "Cookie" | A small text file placed on your device by the Platform to store session and preference information, as further described in Section 8. |
judisini collects personal data through several channels. The categories of data we collect are set out below:
3.1 Registration Data
When you create an Account, we collect:
3.2 KYC Verification Data
To verify your identity and age prior to processing withdrawal requests, we collect copies of your Malaysian MyKad, passport, or other government-issued identity document, together with a recent selfie photograph. This data is collected once and retained in accordance with Section 7 of this Policy.
3.3 Financial & Transaction Data
We collect records of all financial transactions conducted through the Platform, including deposit amounts, withdrawal requests, payment method identifiers (e.g., last four digits of a bank account or e-wallet ID from Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX), betting history, game play records, and winnings. This data is retained for regulatory compliance purposes.
3.4 Technical & Usage Data
We automatically collect certain technical data when you access the Platform, including:
3.5 Communications Data
We retain records of communications between you and our customer support team, including live chat transcripts, email correspondence, and any documentation submitted in connection with account queries or dispute resolution.
judisini processes your personal data only for legitimate purposes directly connected to the operation of the Platform and our legal obligations. The primary purposes for which we use your data are:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your Account; processing logins and password resets; enabling two-factor authentication. |
| Service Delivery | Processing bets, settling wagers, crediting winnings, processing deposits and withdrawals via your chosen Malaysian payment channels. |
| Identity Verification (KYC) | Verifying that you meet the minimum age requirement (21+), confirming your identity prior to withdrawals, and complying with anti-money-laundering obligations. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, bonus abuse, collusion, money laundering, and other prohibited conduct. |
| Regulatory Compliance | Meeting our obligations under applicable gaming regulations, anti-money-laundering legislation, and data protection law, including responding to lawful requests from regulatory authorities. |
| Customer Support | Responding to queries submitted via live chat or email; resolving disputes; maintaining support records. |
| Platform Improvement | Analysing aggregated, anonymised usage patterns to improve Platform performance, user experience, and product offerings. |
| Responsible Gambling | Monitoring betting patterns to identify signs of problematic gambling; enforcing deposit limits, self-exclusion requests, and cooling-off periods. |
| Communications | Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have provided consent, promotional communications about relevant offers. |
judisini processes your personal data on one or more of the following legal grounds:
judisini does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the limited circumstances described below:
No Marketing Sale of Data: Under no circumstances does judisini sell, rent, or otherwise make available your personal information to third parties for their own marketing, advertising, or commercial purposes. We consider this a fundamental commitment to our players across Malaysia.
judisini retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law or regulation. Our general retention schedule is as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | Regulatory compliance, AML obligations |
| KYC Documents | 5 years from date of submission | Anti-money-laundering regulatory requirement |
| Transaction Records | 5 years from transaction date | Financial regulatory obligations |
| Betting History | 3 years from last activity | Dispute resolution, regulatory audit |
| Support Communications | 2 years from last interaction | Dispute resolution, quality assurance |
| Technical / Log Data | 12 months from collection | Security monitoring, fraud detection |
| Marketing Consent Records | Until withdrawn + 1 year | Evidence of lawful processing |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data deletion procedures. Requests for earlier deletion of personal data are handled in accordance with Section 10 (Your Rights).
The judisini Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file stored on your device by your browser when you visit the Platform.
| Cookie Type | Purpose | Duration | Category |
|---|---|---|---|
| Session Cookies | Maintain your login state and active session across pages during a single visit. | Session (deleted on close) | |
| Authentication Cookies | Securely remember your login status if "Remember Me" is selected. Used for two-factor authentication flows. | Up to 30 days | |
| Security Cookies | Detect fraudulent activity, CSRF protection, and bot detection across the Platform. | Session / 24 hours | |
| Preference Cookies | Remember your Platform preferences, including language settings, odds format selection, and UI layout choices. | Up to 12 months | |
| Analytics Cookies | Collect aggregated, anonymised data about how users navigate the Platform to help us improve performance and content. | Up to 24 months |
You may configure your browser settings to refuse or delete cookies. Note that disabling Essential cookies will impair core Platform functionality, including the ability to log in and place bets. Analytics and Functional cookies may be disabled without material impact on core service delivery.
judisini implements a comprehensive range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security infrastructure includes:
While we employ robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and must notify us immediately at [email protected] if you suspect any unauthorised access to your Account.
You have the following rights in respect of the personal data we hold about you. Requests to exercise any of the rights listed below should be submitted to our support team as described in Section 15. We will respond to all valid requests within 30 calendar days of receipt.
Please note that certain rights may be limited or unavailable where we are required to retain data by law or where exercising a right would prevent us from fulfilling our contractual obligations to you (such as continuing to operate your Account). In such cases, we will explain the applicable limitation clearly in our response.
judisini operates using infrastructure and third-party service providers that may be located outside of Malaysia. In such cases, your personal data may be transferred to and processed in countries outside Malaysia, including countries that may not have equivalent data protection laws to those applicable in Malaysia.
Where we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect that data, including:
You may request information about the safeguards in place for any specific international transfer of your personal data by contacting us at the details provided in Section 15.
The judisini Platform integrates with third-party services necessary to deliver its features, including payment processors, game content providers, KYC verification services, and analytics tools. These third parties process personal data only as required to provide their specific service function and are bound by data processing agreements that prohibit secondary use of your data.
This Privacy Policy does not govern the data practices of third-party service providers. We recommend that you review the privacy policies of any third-party payment services you use (including Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, and GrabPay) directly with those providers, as their handling of your data is governed by their own policies.
The judisini Platform does not contain links to third-party websites. However, if you navigate away from the Platform through any means, this Policy does not apply to data collected by external sites.
The judisini Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, store, or process personal data relating to individuals under the age of 21. Age verification checks are conducted as part of the Account registration process and prior to the processing of any withdrawal request.
If judisini becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the relevant Account, remove the data from our systems, and — where required — report the matter to the relevant authorities.
If you are a parent or guardian and believe that your child has registered an Account on the Platform, please contact us immediately using the details in Section 15.
judisini reserves the right to update or amend this Privacy Policy at any time. Material changes to the Policy will be communicated to registered Users via the email address associated with their Account, or through a prominent notice on the Platform, no less than fourteen (14) days before the changes take effect.
The "Last Updated" date at the top of the Table of Contents on this page reflects the date of the most recent revision. We encourage you to review this Policy periodically to remain informed about how your data is being handled.
Your continued use of the Platform following the effective date of any amended Policy constitutes acceptance of the revised terms. If you do not agree to the changes, please cease using the Platform and contact our support team to close your Account and request deletion of your personal data in accordance with your rights under Section 10.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights under Section 10, or wish to raise a concern about how judisini handles your personal information, please contact us through the following channels:
Privacy at judisini is not a compliance checkbox. These are the practical, technical, and operational commitments we make to every Malaysian player on our Platform.
Your personal information is collected solely to operate your Account and comply with our legal obligations. We do not sell, rent, or trade your data to advertisers, data brokers, or any third party for commercial purposes. Full stop.
All data in transit between your device and the judisini Platform is protected with TLS 1.3 encryption. Sensitive stored data — including KYC documents and payment information — is encrypted at rest using AES-256.
Identity verification on judisini is a one-time process. Your MyKad or passport copy and selfie are stored on secured, access-controlled servers, shared only with our verified KYC processor, and retained only as long as legally required.
You have the right to access, correct, download, or delete your personal data at any time. You can also opt out of marketing communications instantly. We process all valid data rights requests within 30 calendar days.
judisini collects only the personal data that is genuinely necessary to deliver the service, verify your identity, and comply with regulatory obligations. We do not collect data speculatively or "just in case."
Our Platform undergoes regular third-party penetration testing. Real-time fraud detection systems monitor for suspicious activity around the clock. In the event of a data breach, we commit to notifying affected users promptly.
judisini is committed to responsible data handling. If you have questions about your privacy rights or how we protect your information, our 24/7 support team is here to help.
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